Last Updated: June 2026
Orbits Networks Inc. (“Orbits”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Orbits mobile applications, website, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following information:
- Full name
- Email address
- Phone number
- Profile photo
- Payment information
- Home and favorite addresses
- Emergency contact information
- Device information
- IP address
- Unique device identifiers
Location Information
We collect precise location data when the app is running in the foreground and, if enabled, in the background to provide ride-matching, navigation, trip tracking, and safety features.
Photos
We collect profile photos you choose to upload and, for drivers, vehicle photos and identification documents required for verification and regulatory compliance.
Driver Information
Drivers may be required to provide:
- Driver’s license
- Vehicle registration
- Insurance documents
- Vehicle photos
- Profile photo
- Bank account or payout information
Trip Information
We collect:
- Pickup and drop-off locations
- Trip routes
- Trip history
- Date and time of trips
- Fare amounts
- Ratings and reviews
Communications
We may collect information when you contact customer support or communicate with other users through the platform.
2. How We Use Your Information
We use your information to:
- Provide and operate our services
- Match riders with drivers
- Process payments
- Provide customer support
- Improve safety and security
- Prevent fraud and abuse
- Send notifications and updates
- Comply with legal obligations
- Improve our products and services
3. Sharing of Information
We may share information with the following parties:
Service Providers
- Stripe, Inc. (payment processing)
- Google LLC (Google Maps, location services, analytics, and Firebase Cloud Messaging)
- Cloud hosting and infrastructure providers
Riders and Drivers
To provide transportation services, riders and drivers may see certain information including:
- First name
- Phone number
- Pickup location
- Drop-off location
- Trip details
Legal Requirements
We may disclose information if required by law, court order, governmental authorities, or to protect our rights, safety, and users.
Business Transfers
If Orbits undergoes a merger, acquisition, or sale of assets, your information may be transferred.
4. Payments
Payments are securely processed by Stripe, Inc. We do not store complete credit card information on our servers.
5. Location Services
Location information is used to:
- Match riders and drivers
- Provide navigation
- Calculate fares
- Monitor trip progress
- Enhance safety features
Users may disable location permissions; however, some features may not function properly.
6. Data Retention
We retain information for as long as necessary to provide our services and comply with legal obligations.
Certain records, including trip history, payment records, tax records, and fraud-prevention information, may be retained for longer periods as required by law.
7. Account and Data Deletion
You may delete your account and associated personal data at any time.
In-App Deletion
Open the app and go to:
Settings → Delete Account
Confirm your request. Your account and personal data will be permanently deleted within 30 days.
Email Request
You may also request deletion by contacting:
Please send your request from your registered email address or phone number. We may verify your identity before processing your request.
Your request will be processed within 30 days.
Legal Retention
Certain records, such as trip records, payment records, tax information, accounting records, and fraud-prevention data, may be retained for a limited period as required by applicable law.
8. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is completely secure.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Withdraw consent
- Request a copy of your data
To exercise these rights, contact us using the information below.
11. Third-Party Services
Our services may use:
- Stripe, Inc.
- Google Maps Platform
- Firebase Cloud Messaging
- Apple Push Notification Service
- Third-party analytics providers
These providers maintain their own privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective upon publication. We encourage users to review this page regularly.
13. Contact Us
Orbits Networks Inc.
Email: privacy@orbitsx.com
Website: https://orbitsx.com
If you have questions regarding this Privacy Policy or your personal information, please contact us at the email address above.